Refund & Cancellation Policy

This policy applies to cancellation requests and refunds for solar systems, equipment, installation services and related charges booked with Tirupati SolarTech through any channel, including our website, mobile app, phone or in person.

You may cancel an order before procurement of equipment and commencement of installation. In such a case:

• Any advance paid towards the goods will be refunded in full, after deduction of any non-refundable components described in Section 4.
• Any fee already incurred on your behalf — such as survey, documentation or third-party charges — may be deducted from the refund.

Once equipment has been procured or installation has commenced, a cancellation may not be possible, or may be subject to deductions, in which case:

• Charges for work actually performed, including engineering, survey, logistics and installation labour, will be payable.
• Custom-configured or specially-ordered equipment that cannot be resold may be non-refundable.
• Any balance payable will be calculated on the basis of the work completed and expenses incurred at the date of cancellation.

• Equipment that is custom-ordered, cut-to-size, or otherwise manufactured to your specifications.
• GST and any government levies or statutory charges already remitted, where applicable.
• Third-party charges such as approvals, permits, net-metering fees or testing charges that have already been paid on your behalf.
• Booking amounts specifically stated as non-refundable in your order confirmation.

Rewards earned under the referral programme are calculated on completed and paid installations. If an installation is cancelled or refunded after reward accrual, we reserve the right to adjust, withhold or reverse the corresponding reward in accordance with the referral programme terms.

• Email: chakry@tirupatisolartech.in
• Phone: +91 89785 07153
• In person: 3-12, Vaikunthapuram, MR Palli, Tirupati-51702, Andhra Pradesh, India

Please include your order number or reference, and the reason for cancellation. We will confirm receipt of your request and guide you on the applicable deductions, if any.

Approved refunds will be processed to the same payment method used for the original transaction, or by bank transfer where the original method is not available. Refunds are typically completed within 7 to 15 business days after approval, depending on your bank's processing time.

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Tirupati, Andhra Pradesh, India.